Frequently Asked Questions
Everything you need to know about your high-fidelity journey.
Do you offer international shipping for turntables and speakers?
Yes, we ship to most countries worldwide. Please note that heavy items like speakers and turntables may incur additional freight charges, and customers are responsible for local customs duties.
How do I know if a stylus is compatible with my cartridge?
Compatibility is key for sound quality. You can check the 'Specifications' section on any product page, or contact our support team with your current model number for a guaranteed match.
What is your return policy on opened electronics?
We accept returns within 30 days of delivery. However, high-end electronics and needles must be in their original, unopened packaging to receive a full refund. Opened items may be subject to a restocking fee.
Are your products covered by a manufacturer warranty?
Absolutely. As an authorized dealer for all brands we carry, every new item comes with a full manufacturer's warranty. Refurbished items will clearly state their specific coverage period.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible financing options through Affirm for larger equipment purchases.
How can I track my order?
Once your gear leaves our warehouse, you will receive an automated email with a tracking number from UPS, FedEx, or USPS depending on the service selected at checkout.