Returns & Exchanges
TurntableLab offers a 30-day return policy for most gear to ensure you are completely satisfied with your audio setup. Items must be in original, unopened packaging to qualify for a full refund, excluding certain sensitive electronics and software.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization (RA) number.
Secure Packaging
Carefully pack your items in their original manufacturer packaging, including all manuals and accessories, and place them inside a sturdy shipping box.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Refund Processing
Once our technicians inspect the gear at our warehouse, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing